Refund Policy

Current status

Purchases are currently closed. You cannot buy credits or start a paid generation at this time. This policy describes the intended process for the launch service and will be reviewed before payments open.

Failed video jobs

Once generation is available, a job that definitively fails will receive the credits charged for that job back once. A pending or delayed job is not a failed job. My Videos will show the job status. If the service cannot determine whether a provider accepted a request, we will investigate before retrying or issuing a final failure decision.

Order refunds

For an accidental purchase or a service problem, contact support through your signed-in account and include the order identifier. We will review unused credits and applicable consumer rights. If credits have already been spent on successful generation, an unconditional full refund may not be available. Approved refunds are returned through the original payment method, subject to Stripe and bank processing times.

Fraudulent or disputed payments may result in credits being withheld or adjusted according to the verified order and credit ledger. We will not treat a browser checkout return as proof of payment.

Support

Use the account support page for refund or generation questions. A working public contact address will be added before payments open.